FAQs
1. Do I need an account to order?
No, guest checkout works. An account lets you check out faster, view order history, and get early news on new designs and offers.
2. What payment methods do you accept?
Visa, Mastercard, Discover, American Express, and PayPal.
3. Is my payment secure?
Yes. Checkout is SSL-encrypted and card details go straight to our payment provider. We never store your card information.
4. What currency do you charge in?
US dollars. If your card is in another currency, your bank converts it at its daily rate.
5. How do I enter my shipping address?
Please use English letters and standard punctuation (for example, "c" instead of "ç"). Use a home address if possible, since it helps avoid customs holds.
6. Can I change my address after ordering?
Only before the order enters production. Email us immediately at info@xmaxvogue.com with your order number. Once it has been processed or shipped, we can't change it.
7. How long will my order take?
Processing takes 3-5 business days, then shipping takes 10-15 business days. Most orders arrive within 2-3 weeks. Remote regions or customs checks can add time.
8. How do I track my order?
We email your tracking number once your order ships. You can also use our Track Your Order page.
9. Can I cancel my order?
Yes, within 24 hours of placing it. Email us with your order number. After that, your order is already in production and can't be cancelled.
10. How much is shipping? Is any of it free?
Shipping costs are shown on each product page and at checkout. Free worldwide shipping applies to select items and promotions, so check the banner at the top of the site.
11. What if my item is damaged, wrong, or missing from my order?
Email us within 48 hours of delivery with your order number and photos. See our Return Policy.
Still have questions?
Email info@xmaxvogue.com. We reply within 1-2 business days.
